FAQs

Frequently

Asked

Questions

  • Where are you located?

    Our store is located at 2048 Fairview Ave, Prattville, AL 36066 just across from the new Chick-Fil-A.

  • Do you offer repair services for vinyl players and stereo equipment?

    Not at the moment. One of our technition recently passed and our current technician is back logged. But we will be in the future when we are caught up with current work.

  • What is your return policy?

    Our return policy is in accordance with the policies of the manufacturers we work with. Please contact us for information on returning products. For vintage work is per individual basis.

  • What is the warranty for the products you sell?

    Warranty policies vary depending on the manufacturers we deal with. Vintage equipment is based per item and what service work was done to that item. Please contact us for specific warranty details.

  • Can I exchange a product if I change my mind?

    Exchanges are subject to the return policies of the manufacturer. Please get in touch with us for more information on exchanges.

  • What payment methods do you accept in-store or online?

    We accept various payment methods, including credit cards and cash. No check payments. Please contact us for more details on accepted payment methods.

  • What are your store hours?

    Our store hours may vary, so it's best to check our website or contact us for our current operating hours.

  • What happens if my product is damaged in shipping?

    Your items must be insured by the value of the item. Please contact us before purchasing. In the event your item(s) are damaged during shipping, you will need to file a claim with the carrier.

Privacy Policy for Classic Audio and Records


Introduction

Welcome to Classic Audio and Records. We are committed to protecting the privacy and security of our customers' information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you order online or visit our store at 2048 Fairview Ave, Prattville, AL 36066.


Information Collection

We may collect personal information in various ways, including, but not limited to:

  • Information you provide directly when you purchase or inquire about our products or services.
  • Information automatically collected when you visit our store, such as CCTV footage.


Use of Information

The information we collect may be used for the following purposes:

  • To process transactions and provide receipts.
  • To improve customer service and respond to inquiries.
  • For internal record keeping and business analytics.


Sharing of Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.


Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.


Changes to This Privacy Policy

Classic Audio and Records has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page.


Contacting Us

If you have any questions about this Privacy Policy, the practices of this store, or your dealings with Classic Audio and Records, please contact us at:


Classic Audio and Records

2048 Fairview Ave

Prattville, AL 36066

334-290-3817